Data Center IT Support Engineer - [Archived Advertisement]

 Data Center IT Support Engineer

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. 

We're expanding our Data Center Operations team and looking for skilled Data Center Engineers/Technicians with a passion for technology to help us expand our cloud to the next level.

Some of the key responsibilities you will undertake are:

• Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include:
• Escalation point and technical troubleshooter for all Systems and problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical: 

• Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations:

• Meet 24x7 On-Call requirements and response during shift rotations.
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Amazons Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency

Project Management:

• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in team meetings for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure

Basic Qualifications

• Solid understanding of Linux/Unix Administration
• Server hardware knowledge and experience
• Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
• Some Experience with Network Protocols: Ethernet, L2/L3 technologies
• Strong Communication Skills
• Passionate about IT infrastructure and hardware!

Preferred Qualifications

• Remote Access: Console routers, IPMI, BMC
• Network Copper and Optical Fiber Cabling
• Network Equipment Installation and Configuration
• Cisco IOS, NX-OS, JunOS
• Redundancy: Power feeds, ATS, Server , RAID, Connectivity
• Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
• Participated in Project Management
• Experience or Knowledge of products: EC2, EBS, S3 etc.
• Scripting: Bash, Python, Perl, Ruby (or programming languages)

This position also has a physical component requiring the ability to lift & rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. * Candidates must possess a valid drivers license and their own vehicle to travel between sites.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.