AHL’s purpose is to provide culturally safe, fit-for-purpose, affordable accommodation for Indigenous Australians who need to be away from home to access employment opportunities, health, education and other essential services. Our hostels operate 365 days a year on a 24/7 basis.

A career with AHL will provide you with a chance to contribute to improving the quality of life and economic opportunity for Indigenous Australians. We offer rewarding experiences and rewarding employment conditions. At AHL we demonstrate the values P.R.O.U.D. We are Professional, Respectful, Open, Understanding and Dedicated.

The Position

We are seeking a highly motivated, energetic and experienced Information, Communication and Technology Service Manager who has strong, demonstrated technical skills in an Australian Government context. We are looking for a professional and self-motivated ICT Services Manager to lead an ICT team to provide desktop support for AHL employees across Australia.

Candidates are expected to:

• Provide high quality advice and client service on ICT matters;
• Respond with assistance to general enquiries and requests from internal and external stakeholders;
• Contribute and promote a client focused culture within the team;
• Communicate with influence when dealing with clients and stakeholders.

Our ideal candidate will have desirable skills such as:

• Ability to respond to client and stakeholders needs and expectations;
• Communicating clearly, by confidently presenting messages in a clear and concise manner;
• Working collaboratively and operating as an effective team member;
• Responding in a positive and flexible manner to change and uncertainty;
• Committing energy and drive to see that goals are achieved and remaining positive and responds to pressure in a calm manner;
• Understanding and application of whole of government ICT policies such as the DTA's Digital Service Standard and the Australian Government Information Security Manual (ISM)
• A basic understanding of Government ICT Procurement

Candidates should have a minimum of five years demonstrated experience in ICT delivery roles, such as customer engagement, developer, and service desk or infrastructure/network engineer.

A full list of the duties and the application form is available on http://www.ahl.gov.au/employment

Applications close 18 October 2019.